Support Policy Page

Support Policy

At Astute Clothing, we are dedicated to providing exceptional customer service and support. Whether you have questions about your order, need assistance with our products, or require any other help, our support team is here to ensure a smooth and satisfying experience.

1. Customer Support Hours

Our customer support team is available to assist you during the following hours:

• Monday to Saturday: 9:00 AM - 6:00 PM (IST)
• Sunday: Closed

2. How to Contact Us

If you need support or have any inquiries, you can reach us through the following channels:

• Email: For any queries, please email us at info@clothingastute.com. We strive to respond to all emails within 24 hours during our support hours.
• Phone: You can call us at +91 83360 06939 during our support hours for immediate assistance.
• Mailing Address:
  Astute Clothing
  D 5/29 Misir Pokhra, Luxa
  Varanasi, 221001
  India

3. Types of Support We Offer

We provide a wide range of support services to meet your needs, including:

• Order Assistance: For help with placing an order, tracking your shipment, or making changes to an existing order.
• Product Information: If you have questions about our products, sizing, materials, or care instructions.
• Returns and Exchanges: Assistance with our return policy, initiating a return, or exchanging an item.
• Technical Support: For any issues related to our website, account access, or online payment.
• General Inquiries: For any other questions or concerns you may have.

4. Our Commitment to You

At Astute Clothing, we are committed to:

• Prompt Responses: We aim to address all inquiries and issues as quickly as possible, typically within 24 hours during our support hours.
• Customer Satisfaction: Your satisfaction is our top priority, and we will go the extra mile to ensure you have a positive experience with us.
• Continuous Improvement: We are always looking for ways to improve our products and services based on your feedback.

5. Feedback and Suggestions

We value your feedback and suggestions. If you have any ideas on how we can improve our services or product offerings, please feel free to share them with us at info@clothingastute.com. Your input helps us serve you better.